Terms of service
TERMS OF SERVICE
Last updated: June 22, 2026
OVERVIEW
Welcome to MooGo! The terms "we", "us" and "our" refer to MooGo. MooGo operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). MooGo is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy available on this website. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors, dimensions, materials, or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your subjective expectations or be identical to images displayed on our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. MooGo reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until MooGo confirms acceptance.
We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as MooGo may be unable to accommodate cancellation requests after an order has been processed or shipped.
In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to our Return & Refund Policy available on this website.
You represent and warrant that your purchases are for personal use and not for commercial resale or export unless otherwise authorized by us in writing.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping fees, customs duties, import taxes, brokerage fees, or other governmental charges that may apply in your jurisdiction.
Prices displayed in our online store may differ from prices offered through third-party marketplaces, retailers, or promotional campaigns.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our Services.
You represent and warrant that:
(i) the payment information you provide is accurate and complete;
(ii) you are authorized to use the selected payment method;
(iii) charges incurred by you will be honored by your payment provider; and
(iv) you will pay all charges incurred by you, including shipping fees, taxes and applicable governmental charges.
SECTION 5 - SHIPPING AND DELIVERY
We ship to various countries and regions. Shipping times provided on our website are estimates only and are not guaranteed.
MooGo shall not be liable for delays caused by shipping carriers, customs authorities, weather events, labor disputes, transportation disruptions, force majeure events, or circumstances beyond our reasonable control.
Customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or similar charges imposed by local authorities unless otherwise stated.
Risk of loss and title for products pass to you upon delivery of the products to the shipping carrier, except where applicable consumer protection laws provide otherwise.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, logos, videos, product descriptions, designs, software, and other content, are owned by MooGo, its affiliates, licensors, or content providers and are protected by copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Services solely for personal and non-commercial purposes.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, scrape, copy, or transmit any content from the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants any license or right under any intellectual property owned by MooGo, Shopify, or any third party.
All rights not expressly granted are reserved by MooGo.
The name "MooGo", logos, product names, branding, designs, graphics and related materials are trademarks or proprietary assets of MooGo and may not be used without prior written permission.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to third-party tools through the Services.
Such tools are provided on an "as is" and "as available" basis without warranties, representations or conditions of any kind.
We do not monitor or control such tools and shall not be liable for any issues arising from your use of third-party tools.
Any use of optional third-party tools is entirely at your own risk and discretion.
We may also introduce new services, features, tools or resources in the future, all of which shall be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites, applications, or services.
We are not responsible for examining or evaluating the content, security, accuracy, legality, or privacy practices of any third-party websites.
Your use of third-party websites is entirely at your own risk. We encourage you to review the applicable terms and privacy policies before engaging with third-party services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
MooGo is powered by Shopify, which enables us to provide the Services to you.
However, all purchases and sales conducted through this store are transactions solely between you and MooGo.
You acknowledge and agree that Shopify is not responsible for any aspect of any sale, refund, exchange, shipping issue, product defect, injury, damage, or loss resulting from products purchased through our store.
You hereby release Shopify and its affiliates from any claims, damages, liabilities, losses, costs or expenses arising from or relating to transactions between you and MooGo.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy available on this website.
Because the Services are hosted by Shopify, Shopify may collect and process certain personal information necessary to provide and improve the Services.
By using the Services, you acknowledge that you have read and understood our Privacy Policy and Shopify's Privacy Policy.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant MooGo a perpetual, worldwide, sublicensable, royalty-free, transferable license to use, reproduce, modify, publish, distribute, display, and otherwise exploit such Feedback in any medium and for any purpose, including commercial purposes.
You represent and warrant that:
(i) you own or control all rights in and to the Feedback;
(ii) your Feedback does not violate any law or the rights of any third party; and
(iii) your Feedback is accurate and not misleading.
We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.
We reserve the right, but are not obligated, to remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, defamatory, fraudulent, misleading, obscene, or otherwise objectionable.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information on the Services is inaccurate at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services:
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For any unlawful purpose;
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To violate any applicable laws or regulations;
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To infringe intellectual property rights;
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To harass, abuse, threaten, defame, or discriminate against others;
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To submit false or misleading information;
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To distribute spam, malware, viruses, or malicious code;
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To collect personal information of others without authorization;
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To interfere with or disrupt the security or operation of the Services;
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To scrape, copy, harvest, extract, or reproduce data from the Services without authorization;
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To use bots, automated systems, AI agents, crawlers, or similar technologies in violation of these Terms.
We reserve the right to suspend or terminate access to the Services if we believe you have violated these Terms.
SECTION 14 - AGENTS
This section applies to any software, automated service, AI system, bot, crawler, or autonomous tool ("Agent") that accesses or interacts with the Services.
No Agent may access or use the Services unless it clearly identifies itself as an automated system and complies with all applicable laws and technical restrictions.
We may limit, restrict, block, or prohibit any Agent from accessing the Services at any time and for any reason.
Agents must not:
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Circumvent security measures;
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Bypass rate limits;
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Mimic human behavior for deceptive purposes;
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Circumvent CAPTCHA systems;
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Collect data in violation of these Terms.
SECTION 15 - TERMINATION
We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or applicable laws.
Termination shall not affect any rights or obligations accrued before the date of termination.
The provisions relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy, and any provisions intended by their nature to survive termination shall remain in effect.
SECTION 16 - DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
MooGo MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
NOTHING IN THIS SECTION SHALL LIMIT ANY NON-WAIVABLE CONSUMER RIGHTS PROVIDED UNDER APPLICABLE LAW.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, MooGo, ITS OWNERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
THIS INCLUDES, WITHOUT LIMITATION:
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LOSS OF PROFITS;
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LOSS OF REVENUE;
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LOSS OF BUSINESS;
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LOSS OF DATA;
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LOSS OF GOODWILL;
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BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless MooGo and its affiliates, officers, directors, employees, contractors, service providers, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of:
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Your violation of these Terms;
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Your misuse of the Services;
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Your violation of any law or third-party rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure by MooGo to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on the Services, constitute the entire agreement between you and MooGo regarding your use of the Services.
SECTION 21 - ASSIGNMENT
You may not assign, transfer, delegate, or otherwise transfer any of your rights or obligations under these Terms without our prior written consent.
MooGo may assign, transfer, or delegate its rights and obligations under these Terms without restriction.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles.
If you are a consumer residing in the European Union, you shall also benefit from any mandatory provisions of the laws of your country of residence.
Any dispute arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts of Spain, except where mandatory consumer protection laws provide otherwise.
SECTION 23 - EUROPEAN UNION CONSUMER RIGHTS
Nothing in these Terms shall limit or exclude any mandatory consumer rights available under applicable laws of the European Union or the country in which the consumer resides.
Where any provision of these Terms conflicts with mandatory consumer protection laws, those laws shall prevail to the extent required.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms at any time.
Changes will become effective upon posting on the website unless otherwise required by law.
Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
We encourage you to review these Terms periodically.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Contact Information:
MooGo
Email: info@moogo.store