Privacy policy
PRIVACY POLICY
Last updated: June 22, 2026
MooGo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MooGo is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.
We may collect or process the following categories of personal information:
Contact details: name, billing address, shipping address, email address, phone number.
Financial information: payment method details, transaction information, and payment confirmation data.
Account information: username, password, preferences, and settings.
Transaction information: products viewed, added to cart, purchased, returned, or cancelled, and purchase history.
Communications: information you provide when contacting customer support.
Device information: IP address, browser type, device identifiers, and network connection data.
Usage information: browsing activity, interactions with the Services, and navigation data.
SOURCES OF PERSONAL INFORMATION
We collect personal information:
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Directly from you (orders, forms, account creation, customer support)
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Automatically through cookies and similar technologies
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From service providers (payment processors, analytics, shipping providers)
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From third parties where legally permitted
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
Provide, operate, and improve the Services
To process orders, payments, shipping, returns, refunds, and customer support, and to improve your shopping experience.
Marketing and advertising
We may use your information to send promotional messages and show relevant ads, where permitted by applicable law and, where required, based on your consent.
You may opt out at any time using the unsubscribe link in emails or by contacting us.
Security and fraud prevention
To detect fraud, secure transactions, protect our website, and ensure safe use of the Services.
Communication
To respond to inquiries, provide support, and manage our relationship with you.
Legal compliance
To comply with legal obligations, enforce our policies, and respond to lawful requests.
LEGAL BASIS (EEA AND UK)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under one or more of the following legal bases:
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Performance of a contract
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Compliance with legal obligations
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Legitimate interests
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Consent (where required by law)
SHARING YOUR PERSONAL INFORMATION
We may share your personal information with:
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Shopify and other service providers (hosting, payments, shipping, analytics)
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Marketing and advertising partners (where permitted by law)
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Third parties when you request or consent
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Authorities when required by law
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In case of business transactions (merger, acquisition, restructuring)
SHOPIFY
Our store is hosted by Shopify. Shopify processes personal data to provide and improve the Services.
Your data may be transferred and processed outside your country of residence.
For more information, see Shopify’s Privacy Policy:
https://privacy.shopify.com
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies to operate the website, improve performance, personalize content, and support marketing.
Where required by law, we obtain your consent before placing non-essential cookies.
You can manage cookies through your browser settings, but disabling them may affect website functionality.
THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.
CHILDREN’S DATA
Our Services are not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children under 16. If we become aware of such data, we will delete it.
DATA SECURITY AND RETENTION
We implement reasonable security measures to protect your data.
However, no system is completely secure.
We retain personal information only as long as necessary to:
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Provide the Services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
YOUR RIGHTS
Depending on your location, you may have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion
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Restrict or object to processing
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Data portability
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Withdraw consent
To exercise these rights, contact us at:
info@moogo.store
We may need to verify your identity before processing requests.
MARKETING COMMUNICATIONS
You may unsubscribe from marketing emails at any time.
Even if you opt out of marketing, we may still send transactional messages (orders, support, account updates).
INTERNATIONAL TRANSFERS
Your data may be transferred outside your country of residence.
Where required, we use appropriate safeguards such as Standard Contractual Clauses.
COMPLAINTS
If you have concerns, contact us at:
If you are in the EEA or UK, you may also contact your local data protection authority.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
CONTACT
MooGo
Email: info@moogo.store
For data protection purposes, MooGo is the data controller of your personal information.